bet22 Privacy Policy – How We Protect Your Data

1 Overview

This Privacy Policy explains how bet22 — operating at bet22.plus — collects, uses, stores, and protects the personal information of registered players and visitors. It covers the website, the mobile browser interface, and any downloadable app associated with the bet22 platform.

By registering an account , placing a deposit, or using any part of the bet22 platform, you agree to the practices described in this policy. If you do not agree, please do not use the platform or create an account.

This policy should be read alongside the Terms and Conditions, which govern the overall use of the bet22 platform. Where both documents apply to a situation, the Terms and Conditions take precedence on matters of platform use, while this Privacy Policy governs data handling specifically.

2 What We Collect

bet22 collects the following categories of personal information from registered players and, in some cases, from visitors who have not yet registered:

bet22 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, health data, or biometric data beyond what is strictly necessary for identity verification purposes.

3 How We Collect It

Information is collected through the following means:

• Directly from you — when you fill in the registration form, make a deposit, request a withdrawal, contact support, or update your account profile.
• Automatically — through cookies, log files, and analytics tools as you browse and interact with the platform. This includes your IP address, device identifiers, and behavioural data such as which games you access.
• From payment processors — when you transact using JazzCash, Easypaisa, Raast, bank transfer, or card, our payment partners share confirmation data with us to complete and verify the transaction.
• From fraud and identity verification services — in cases where additional identity checks are required before processing a withdrawal or flagging unusual account activity.

4 How We Use Your Data

bet22 uses your personal data for the following purposes:

• Account management — creating and maintaining your player account, processing logins, and managing account security.
• Transaction processing — handling deposits and withdrawals in PKR via your chosen payment method, and maintaining accurate records of all financial activity.
• Identity verification (KYC) — confirming your identity and age in accordance with our responsible gaming obligations before processing certain withdrawals or when required by our fraud prevention process.
• Platform personalisation — tailoring the game lobby, sports betting markets, and promotional offers to be relevant to your activity, such as showing PSL or cricket betting options more prominently if that is where you spend most of your time.
• Customer support — responding to enquiries, resolving disputes, and improving support quality by reviewing communication history.
• Security and fraud prevention — detecting unusual login patterns, flagging potentially fraudulent transactions, and protecting the integrity of the platform.
• Marketing communications — sending promotional messages about bonuses, new games, or sports events if you have not opted out. You can manage your communication preferences in account settings at any time.
• Platform improvement — analysing aggregated, anonymised usage data to understand how players use the platform and improve the overall experience.

bet22 processes your data only where there is a legitimate basis for doing so — typically because processing is necessary to perform the contract with you (i.e., running your account), because you have given consent (e.g., for marketing), or because it is in our legitimate interest to maintain security and prevent fraud.

5 Data Sharing

bet22 does not sell, rent, or trade your personal information. Data may be shared with the following categories of third parties only where necessary to operate the platform:

• Payment processors — JazzCash, Easypaisa, Raast, and other payment partners receive the minimum data required to process your PKR transactions securely.
• Identity and fraud verification services — trusted third-party services used to verify identity documents and detect fraudulent account activity.
• Game software providers — providers of casino games, slots, live casino, and fish games in the game lobby may receive anonymised session identifiers to facilitate gameplay. They do not receive your name or contact details.
• IT and infrastructure providers — cloud hosting, database, and security infrastructure partners who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities — where we are required by law to disclose information, or where disclosure is necessary to protect the rights and safety of others.

6 Payment Data

All financial transactions on bet22 are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or card, we receive confirmation data from your payment provider sufficient to verify and complete the transaction.

bet22 does not store full card numbers or full mobile wallet credentials on its own servers. Card payments are processed through PCI-DSS compliant payment gateways that handle and store sensitive card data according to their own certified security standards. bet22 retains only a transaction reference and masked payment details sufficient for reconciliation and dispute resolution purposes.

Your payment details are used solely for processing deposits and withdrawals connected to your bet22 account. They are never used for any other purpose or shared with any party beyond what is necessary to complete the transaction.

7 Cookies & Tracking

bet22 uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. The main categories of cookies used are:

• Essential cookies — required for the platform to function. These handle session management, login state, and security tokens. They cannot be disabled without breaking core functionality.
• Analytics cookies — used to understand aggregate traffic patterns, such as which pages are visited most often or how long players spend in the game lobby. This data is anonymised and used only for internal platform improvement.
• Preference cookies — remember your settings and preferences, such as language or display options, so you do not have to reset them each visit.
• Marketing cookies — used to deliver relevant promotional content and measure the performance of marketing campaigns. You can opt out of these through your browser settings or the platform's cookie preference centre if available.

Most browsers allow you to view, manage, and delete cookies through their settings. Blocking essential cookies will prevent the platform from functioning correctly. Blocking analytics or marketing cookies will not affect your ability to place bets, deposit, or use any core platform feature.

8 Data Security

bet22 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. These include:

• SSL/TLS encryption on all data transmitted between your device and the bet22 platform.
• Encrypted storage of sensitive account and financial data on our servers.
• Access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Two-factor authentication options available to players who want an additional layer of account protection.

While bet22 takes these precautions seriously, no online platform can guarantee absolute security. You also have a role to play — use a strong, unique password for your bet22 account, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

9 Data Retention

bet22 retains your personal data for as long as your account is active and for a reasonable period after account closure to fulfil legal, audit, and dispute resolution obligations. Specific retention periods vary by data type:

• Account and identity data — retained for the duration of your account and for a period of up to five years after account closure to support fraud prevention and audit requirements.
• Financial transaction records — retained for a minimum of five years from the date of the transaction in line with standard financial recordkeeping practices.
• Support communications — retained for up to three years from the date of the last communication, or longer if the communication relates to an unresolved dispute.
• Technical and usage data (logs) — typically retained for 90 days and then deleted or anonymised, unless a longer period is required for a security investigation.

When data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised so it can no longer be linked back to any individual.

10 Your Rights

As a registered player on bet22 you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data bet22 holds about you.
• Right to correction — if any of your personal information is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — you can ask us to delete your personal data. Where we have a legal obligation to retain certain records, we will inform you of the portions that cannot be deleted and the reason why.
• Right to object to marketing — you can opt out of receiving marketing communications from bet22 at any time without it affecting your ability to use the platform.
• Right to data portability — you can request your account data in a structured, commonly used format.

To exercise any of these rights, contact bet22 support using the details in Section 13 below. We will acknowledge your request and respond within a reasonable timeframe. We may need to verify your identity before fulfilling a data access or deletion request.

11 Minors

The bet22 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a registered account belongs to a minor, the account will be closed immediately, any deposits will be returned to the originating payment method, and all associated data will be deleted except where retention is required to document the closure.

If you believe a minor has registered on bet22, please contact support immediately with as much detail as possible so the account can be reviewed and closed promptly.

12 Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, new services being offered, or changes in data protection best practices. When updates are made, the revised policy will be published on this page with an updated "last updated" date at the top.

For material changes — meaning changes that significantly affect how your data is used — bet22 will make reasonable efforts to notify registered players via their registered contact details before the changes take effect. Your continued use of the platform after any updated policy is published constitutes your acceptance of the revised terms.

13 Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please reach out to the bet22 support team. Contact details are in the footer of this page.

For questions about responsible gaming tools or account self-exclusion, visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common queries about accounts, deposits, and betting.